How can I get a refund and my money back?

Onsego offers a 7-day money-back guarantee for our GED prep courses.

If you purchased an Onsego course within the last 7 days and would like a refund, just send us an email with your request using the form on this page:👉 Click here to request a refund.

Once you submit your request, you’ll receive a confirmation email. If you don’t see it, please check your spam or promotions folder and make sure your inbox can receive new messages.

Please note: The Onsego support team cannot submit a refund request on your behalf.

🧾 Refund Eligibility and Integrity

We understand that Onsego may not be the right fit for everyone, and we respect your decision to request a refund.

However, if you’ve completed over 40% of one or more subject prep courses during the 7-day period and then ask for a refund, we consider this an unfair use of our guarantee.

In this case, as stated in our Terms and Conditions, we may deduct a $29 course fee from your total refund.

• Refunds take 2–10 business days to appear on your bank or card statement.
• Only the account owner can request a refund.
• Each student is eligible for one refund only.