Failed Payments

When you pay for a purchase on our website and receive the message “Failed Payment,” it means our system is unable to charge your credit card.

So, even if you tried to pay 2 or 3 times and got the “Failed Payment” message, your credit card was NOT charged.

Unfortunately, we cannot influence the payment process.

If this happens to you, please follow these suggestions:

• Choose PayPal instead of a credit card. PayPal payments are free for you; we cover all costs.
• Purchase an Onsego Gift Card to pay for your plan.
• Use an American Express Bluebird card. You can add cash to this card at any Walmart, and is easily accepted online.